Returns & Exchanges

At Riyo Gems, we are committed to your satisfaction and offer a hassle-free 30-day return policy on all eligible jewelry items. If you are not completely delighted with your purchase, we provide a straightforward process for returns and exchanges to ensure your peace of mind.

1

Initiate Your Request

Log into your account or contact our support team with your order number to request a Return Merchandise Authorization (RMA) within 30 days of delivery.

2

Secure Packaging

Place the item in its original packaging, including all certificates, tags, and promotional materials, ensuring the piece is in its original, unworn condition.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, making sure to obtain a receipt for tracking purposes.

4

Quality Inspection and Refund

Once our gemologists verify the item's condition, we will process your full refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing